A user-feedback poll is one great, easy way to help you better understand your customers. Kline claims, “Done incorrectly, these can be annoying for a user. Done well, it’s an excellent opportunity to help the customer feel that their opinion matters, while also getting needed insights to better market the company. One poll we ran for an e-commerce client helped us learn that 80% of potential customers cared more about the performance of the product than the price. [So,] we added as much helpful performance information to the website as we could.”
Website owners recognized the value of a high ranking and visibility in search engine results, creating an opportunity for both white hat and black hat SEO practitioners. According to industry analyst Danny Sullivan, the phrase "search engine optimization" probably came into use in 1997. Sullivan credits Bruce Clay as one of the first people to popularize the term. On May 2, 2007, Jason Gambert attempted to trademark the term SEO by convincing the Trademark Office in Arizona that SEO is a "process" involving manipulation of keywords and not a "marketing service."