In order to engage customers, retailers must shift from a linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer.[21] Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one.[5] The spread of information and awareness can occur across numerous channels, such as the blogosphere, YouTube, Facebook, Instagram, Snapchat, Pinterest, and a variety of other platforms. Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.[22]

Daarnaast is het ook van belang om de website op een juiste manier op te bouwen en een goede titel te gebruiken. De meta-description-tag wordt door zoekmachines zoals Google, Yahoo en Bing overgenomen. Deze metatag is zichtbaar in de lijst van resultaten. Door een betere omschrijving te maken per pagina (description) zal iemand uw vermelding eerder aanklikken. Op die manier heeft u dus invloed op de CTR ("click-through rate"). De zogenaamde dood van de metatag[15] is hiermee dus na acht jaar een achterhaald verhaal geworden. Google heeft in december 2017 een vernieuwde versie van hun 'SEO Starter Guide' gepubliceerd.[16] Hier staat duidelijk omschreven hoe Google over de meeste belangrijke zaken rond zoekmachineoptimalisatie denkt en worden er aanbevelingen – de do's-and-don'ts van SEO – gedaan.


The development of digital marketing is inseparable from technology development. One of the key points in the start of was in 1971, where Ray Tomlinson sent the very first email and his technology set the platform to allow people to send and receive files through different machines [8]. However, the more recognisable period as being the start of Digital Marketing is 1990 as this was where the Archie search engine was created as an index for FTP sites. In the 1980s, the storage capacity of computer was already big enough to store huge volumes of customer information. Companies started choosing online techniques, such as database marketing, rather than limited list broker.[9] This kind of databases allowed companies to track customers' information more effectively, thus transforming the relationship between buyer and seller. However, the manual process was not so efficient.
×