A user-feedback poll is one great, easy way to help you better understand your customers. Kline claims, “Done incorrectly, these can be annoying for a user. Done well, it’s an excellent opportunity to help the customer feel that their opinion matters, while also getting needed insights to better market the company. One poll we ran for an e-commerce client helped us learn that 80% of potential customers cared more about the performance of the product than the price. [So,] we added as much helpful performance information to the website as we could.”
If your social media profiles contain a link to your website, then you’ve turned your engagement into another channel for website traffic. Just be sure to engage moderately and in a sincere way, and avoid including links to your website in your comments—lest you appear spammy and hurt your online and business reputation. Increased traffic should not be the goal of your engagement, but rather a secondary result.
See the screenshot below for some of the sections for specific recommendations that you can add which will provide the meat of the document. Keep in mind this is a very flexible document – add recommendations that make sense (for example you may not always have specific design considerations for a project). Remember, it will be different every time you do it.
On one specific project, one of the SEOs on my team was brought in during the wireframe stage. The entire product team held SEO-specific meetings every week to go over specific recommendations, taking them very seriously, and leaning on every word our team said. We were thrilled. We were hailing their efforts, promising big wins for the relaunch, and even hyping up the launch and it’s projected SEO results in the company SEO newsletter.
Excellent post Brian. I think the point about writing content that appeals to influencers in spot on. Could you recommend some good, manual strategies through which I can spot influencers in boring niches *B2B* where influencers are not really talking much online? Is it a good idea to rely on newspaper articles to a feel for what a particular industry is talking about? Would love to hear your thoughts on that.